Services

What Can We Do For You?

Uniexcel provides a single, managed service, using established relationships with local telecom suppliers and global carriers to ease procurement, delivery and on-going management whilst reducing costs and increasing generated income to clients.

PBX, PABX, ACD, Centrex, TDM, VoIP, SIP as well as “cloud based” SaaS (Software as a Service) and CaaS (Communications as a Service) solutions – we have seen it all before and more importantly delivered it and lived with the consequences after. Technology has moved ahead tremendously in the past few years and Uniexcel has been at the forefront in designing, buying, delivering, supporting and using all variants of voice technology available.

We are familiar with all main stream manufacturers such as AVAYA, Aspect, Cisco, CosmoCom as well as IN (Intelligent Network) based services provided by BT, C&W, Genesys, Geotel, TalkTalk(Opal), Virgin Media and Verizon.

As such we are happy to work with a client and a blank sheet of paper – or indeed an installed base of systems – to design a solution that secures the best RoI with minimal risk on existing process management for them, their staff and their customers.

Premium Rate Number Services

Designing and managing a pan-continental premium rate solution is complicated, with lots of parties involved in provision of service, a bewildering array of local regulation and numerous relationships to manage.

Uniexcel’s Premium Rate Aggregation service offers a single, managed service, leveraging relationships with local suppliers and international carriers to simplify management whilst maximizing income to clients.

Uniexcel brokers services from a multitude of telecommunications suppliers on a global scale following the Virtual Network Operator (VNO) model of network sourcing. Uniexcel is a service provider that does not have the cost of owning its own network infrastructure and can therefore concentrate resources on the vital processes of multiple service provider support.

This gives Uniexcel the capability to provide clients with the optimum global solution, offering maximum flexibility, maximum rebate payments and a dedicated focus on quality service delivery. The VNO operator model permits swift deployment to respond to changes in demand and circumstance and to meet the needs of a fast-moving business.

Consultancy

Uniexcel provides numerous business consultancy services to assist our clients in the following areas.

  • Contact Centre Operational Strategy
  • Interim Management
  • Information Technology Strategy
  • Service Procurement
  • Contact Centre Design, Build And Offshore Services
  • Human Resources/Regulatory Compliance
  • Recruitment And Retention Programmes